Finance and Mortgage Broking
Helps clients find and secure home, investment, commercial and equipment finance from a panel of lenders. Brokers gather client needs and objectives, verify financial position, complete a preliminary assessment, present options, document the best interests duty and manage applications through to settlement.
What the team is accountable for
- Identify client needs, objectives and financial situation
- Verify income, expenses, assets and liabilities
- Complete preliminary assessments and best interests records
- Prepare and submit loan applications to lenders
- Manage approvals, conditions and settlement
How we know it is working
Who works here
Sophie Tran
Sophie leads the broking team, holds the credit representative supervision role and has written residential and commercial loans for fourteen years, six at the firm.
Nisha Patel
Nisha verifies client financial position, prepares preliminary assessments and packages applications for the brokers, and has been with the team for four years.
Where the work is recorded
Loan Application Pipeline
Tracks every credit assistance file from enquiry through needs analysis, verification, preliminary assessment, submission, approval and settlement.
Client Register
Holds every client's entity details, relationship owner, services engaged, anti-money laundering risk rating and identity verification status.
Complaints, Breaches and Compliance Register
Records complaints, suspected breaches, compliance incidents and training gaps with their assessment, actions, owners and close-out.