CAQA Ledger and Lane Financial
Ledger and Lane Financial is a mid-sized financial services firm serving small and medium businesses, family groups and individuals. From offices in Parramatta, Geelong and Brisbane it provides bookkeeping and accounts administration, business activity statement and income tax preparation and lodgement, payroll services, management accounting and advisory, finance and mortgage broking, and general insurance broking with claims support. Clients range from a single-owner bakery to a freight company with sixty staff, and most use two or more of the firm's services so that their books, tax, lending and insurance are managed together.
The firm is organised into six departments: Bookkeeping and Accounts, Tax and Business Advisory, Payroll Services, Finance and Mortgage Broking, Insurance Broking and Claims, and Compliance, Risk and Client Services. Staff work standard office hours with extended hours in the weeks before quarterly lodgement deadlines and end of financial year. Every client has a lead relationship owner in the Client Register, every piece of work has a job in the Jobs and Lodgement Tracker, and every loan and insurance matter has a file in its own pipeline or register so that nothing depends on one person's memory.
Ledger and Lane operates under an Australian financial services licence and an Australian credit licence, and its tax agents and BAS agents are registered with the Tax Practitioners Board. The Compliance Manager runs a compliance program covering client identification and anti-money laundering obligations, privacy and information security, responsible lending and best interests duty, conflicts of interest, complaints handling through an internal dispute resolution process linked to the Australian Financial Complaints Authority, and breach reporting. Quality is managed through second-person review of every lodgement, credit proposal and insurance placement before it leaves the firm.