Simulated workplaceCAQA Ledger and Lane Financial is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
FNSCAQA Ledger and LaneSimulated workplace
Simulated workplace
Scenario · Finance and Mortgage Broking

Complete a preliminary assessment and loan application

You are a Credit Analyst in Finance and Mortgage Broking.

Intermediate4 to 5 hours7 tasks
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The situation

What has happened

Harper and Osei are first home buyers seeking a 685,000 dollar owner occupied loan, file LN-26-0311, with contract exchange expected next week. The file holds payslips for both applicants, three months of bank statements, a credit report and a gift letter for 60,000 dollars of the deposit from parents. Declared living expenses of 2,800 dollars a month look low against the bank statements, one applicant has a car loan not listed on the application, and the couple have said they want to start a family within two years. The Head of Broking will do the second-person review before submission on Monday.

Your brief. Complete the Needs Analysis and Preliminary Assessment Template for Harper and Osei under the Loan Application Procedure and the Responsible Lending and Best Interests Policy, verify income and expenses from the documents, resolve the discrepancies, compare three panel products, write the best interests reasoning and prepare the file for second-person review.
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Tasks

Deliverables

  • Completed Needs Analysis and Preliminary Assessment Template
  • Verification notes with discrepancies resolved
  • Product comparison and serviceability calculations
  • Updated Loan Application Pipeline entry ready for review

Documents to use

Systems to use

Loan Application Pipeline

Tracks every credit assistance file from enquiry through needs analysis, verification, preliminary assessment, submission, approval and settlement.

Client Register

Holds every client's entity details, relationship owner, services engaged, anti-money laundering risk rating and identity verification status.

For trainers and assessors

Units of competency

Current on training.gov.au for the Financial Services Training Package as at 10 September 2026.

FNSFMB412Identify client needs and present broking options
FNSFMB411Prepare loan applications on behalf of clients
FNSINC412Apply and maintain knowledge of financial products and services
FNSCUS515Determine client financial requirements and expectations

Qualifications

FNS40821Certificate IV in Finance and Mortgage Broking
Assessor notes

What to look for

Evidence guide

The student must use verified expenses from the statements, not the declared figure, find the undisclosed car loan and include it in serviceability, treat the family plan as a foreseeable change, and confirm the gift letter. The recommendation must be reasoned against the clients' stated needs, not the highest commission, and the assessment must be dated before options are presented.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.