Simulated workplace
Department
Insurance Broking and Claims
Places business, property, liability and motor insurance for clients with insurers on the firm's panel and manages claims from lodgement to settlement. The team surveys risk, obtains and compares quotes, advises on cover, handles renewals and negotiates claims on the client's behalf.
Responsibilities
What the team is accountable for
- Assess client risk and cover needs
- Obtain, compare and present quotes
- Place and renew policies and issue documents
- Lodge, manage and negotiate claims
- Maintain the Insurance Policy and Claims Register
Performance measures
How we know it is working
94%
Renewals presented 30 days before expiry
99%
Claims acknowledged within 1 business day
87%
Claims settled within insurer service standard
People
Who works here
DF
Daniel Farrugia
Insurance Broking Manager
Daniel places business insurance and manages claims for the firm's clients and joined Ledger and Lane five years ago from an insurer's claims team.
Systems
Where the work is recorded
Insurance Policy and Claims Register
Records every policy placed for a client with its insurer, cover, renewal date and any claim from lodgement to settlement.
Client Register
Holds every client's entity details, relationship owner, services engaged, anti-money laundering risk rating and identity verification status.
Scenarios
Assessment tasks in this department
Documents